The WINNING Edge

All tourism sector employees in Malta will have free access to FORBES TRAVEL GUIDE Online Luxury Service Training

Forbes Travel Guide is the global authority on genuine Five-Star service. FTG has elevated the service cultures of the world’s most prestigious brands in more than 70 countries. The WINNING programme aims to set Malta as a case of best practice for the highest standards of guest service.

All tourism sector employees in Malta will have free access to over 30 Live / On-demand Webinars

All tourism sector employees in Malta will be provided with updates about the latest trends and forecasts given by protagonists from the tourism and hospitality sector. Hoteliers and restaurateurs will be given the spotlight in these discussions to offer an opportunity for skills transfer.

Communication medium for the Ministry, MTA & MHRA

The project partners will be able to broadcast video messages on a periodic basis to users of the e-learning portal, thus keeping in touch with those interested in the tourism & hospitality sector.

All tourism sector employees in Malta  will have free access to over 1,800 on-demand interactive lessons

Short courses at different levels focusing on practical skills sets. These are offered on-demand through on-line settings, in collaboration with Forbes Travel Guide and over 27 learning partners.

20 Study Bursaries: UNITAR Governmental and Institutional Travel and Tourism Specialisation Course + Eligibility for certification by UNWTO associate TOP for Malta as an accredited destination for such niche market.

Governmental and Institutional Travel and Tourism is a very important niche market in the conference and conventions sector.  The specialisation course is accredited by UNITAR.  Subject to licensing arrangements Malta will be eligible for certification as accredited destination for such tourism by UNWTO associate Tourism Optimizer Platform (TOP).

100 Study Bursaries: English for the Tourism & Hospitality Sector + Offering discounted fees for Tertiary Education programmes offered from world leading accredited education institutions.

English language training for 100 front liners in the tourism and hospitality sector + Opportunities to access to amongst the leading accredited tertiary education programmes from across the world.  These include accredited doctorate qualifications, post graduate degrees, degrees, diplomas, and certificates.

Eligibility for “In Partnership” digital logo and plaque for those organisations whose staff participate in the Forbes Travel Guide Online Luxury Service

Organisations whose staff will participate in the Forbes Travel Guide Online Luxury Service Training will be eligible to  display their association with MHRA, MTF, MTCP, MTA and Forbes Travel Guide by being awarded the “In Partnership” digital logo and plaque showing their commitment to creating exceptional experiences. “In Partnership” recognition requires an annual FORBES TRAVEL GUIDE licensing fee and two days of in-person training at relevant locations, in order to keep service levels high. These costs are not covered  by the ‘Winning’ support programme.

Create Awareness about career opportunities which exist in the tourism & hospitality sectors amongst the youth

A webinar will be delivered targeting youth with the objective of encouraging them to engage into studies leading to careers in the hospitality and tourism sector.

Career Counselling & Coaching + Offering Recruitment Opportunities in the Hospitality & Tourism sector

Participants will be offered guidance and coaching in relation to their career progression goals. Furthermore, in collaboration with an accredited recruitment agency, recruitment opportunities will be promoted for those seeking careers in the tourism and hospitality sectors across the Mediterranean region.

Alliance with Maltese Tourism Stakeholders & serve as learning hub for partners

MHRA as the main representative of the tourism and hospitality sector will be with the MTCP and MTA spearheading the WINNING project amongst the key tourism stakeholders. Furthermore, the MATIS portal may serve as a promotion hub for other learning partners such as the University of Malta and the Institute for Tourism Studies.